Chicago is served by three airports:
Chicago O’Hare International Airport (ORD)
O’Hare is the largest airport in Chicago, and and one of the busiest in the world. It can be hard to navigate with four numbered terminals and nine lettered concourses
Sensory/Autism
Travelers Aid Chicago is a social service agency located at O’Hare. It provides guidance, support and advocacy services for passengers during travel. The professional staff in both the booths and the main office can assist with crisis intervention information as well as social services for travelers and visitors.
In addition to providing general airport information, Travelers Aid also provides Protective Travel Service and Crisis Intervention. This includes pre-arranged services for:
- persons with hidden disabilities
- passengers with cognitive or developmental disabilities, mental health needs, anxiety, trauma and more
- refugees, runaways, Wounded Warrior Project participants, repatriation cases and more
- participants seeking a pre-travel practice experience
Main Office Location: Terminal 2, Post-security next to Children’s Museum
Office Hours: Monday-Friday 8:30am – 9pm | Saturday-Sunday 10am – 9pm
Info Desk Locations:
Terminal 1 | Gate B7 | Gate C18 | Baggage Claim
Terminal 2 | Gate F4 | Baggage Claim
Terminal 3 | Gate K2 | Baggage Claim
Terminal 5 | Upper Level/Ticketing Area
Terminal 5 | Lower Level/Arrival Area
Info Desk Hours: Monday-Friday 9am – 8pm | Saturday-Sunday 10am – 8pm
For further information, contact Travelers Aid Chicago at (773) 894-2427 or by email at travelersaid@heartlandalliance.org.
Visit their website at www.travelersaidchicago.org
Chicago Midway International Airport
There is limited information on Midway’s website about Sensory accommodations currently, most accessibility information can be found here: Midway Airport Accessibility